Privacy Policy

Effective date: Confirm before launch: set the effective date at launch · Version 2026-10-17

Who we are

This website is operated by Civil Constable (“we”, “us”), a Massachusetts civil process and constable services business. Questions about privacy: info@civilconstable.com or 781-579-7462. Document mailing address: 335 Washington St #1127, Woburn, MA 01801. Confirm before launch: legal business name / entity type for this policy

What we collect

• Request information you enter in a service form: your name, organization, role, email, phone, preferred contact method, authorized contacts, billing details, court and case information, recipient names and addresses, deadlines and instructions.
• Documents you upload: legal documents, court orders, notices and photos of documents. These often contain personal information about other people, such as recipients and parties.
• Consent records: the acknowledgments you check, with the date, time and policy version.
• Technical information recorded with each submission and sign-in: IP address and browser user-agent, used for security, fraud prevention and to evidence electronic signatures.
• Communications: messages through the portal and copies of the emails we send you about your request.
• Electronic signature records, when you sign a service authorization: your typed name, email, consent to electronic records, time, IP address, browser information and a cryptographic fingerprint of the signed content.
• Forms you fill in the Document Center stay in your browser unless you choose to send the completed form to us. If you send it, we receive the completed PDF and the contact details you provide.

We don’t use advertising or analytics cookies. The site sets one essential session cookie when you use a form, the portal or the administration area, to keep your session secure. Draft answers you save in a form may also be kept in your browser’s local storage on your own device until you submit or clear them.

How we use it

• To review, quote, accept and perform the service you request, and to communicate with you about it.
• To prepare returns, affidavits and completion records, and to keep business records of the service.
• To invoice and collect payment.
• To protect the site, our clients and the people named in documents from fraud and misuse.
• To comply with legal obligations.

We don’t sell personal information and don’t use it for marketing to third parties.

Who we share it with

• The people involved in service: documents are delivered to the recipients named in your request, and returns may be filed with or provided to a court as the service requires.
• Service providers who host the website and database and deliver email on our behalf. Confirm before launch: name the hosting provider (e.g. Hostinger) and email provider, and where data is stored
• Another qualified provider, only if a request is coordinated or referred and you agree.
• Authorities, when required by law, subpoena or court order.

How we protect it

The site uses HTTPS throughout. Uploaded documents are stored outside the public website, encrypted at rest, and available only to authorized Civil Constable staff and to you through your portal. Downloads require an authenticated session and expiring links. Staff accounts use individual logins with strong passwords and can use two-factor authentication. Access to request records is logged. We maintain a written information security program as required for personal information of Massachusetts residents (201 CMR 17.00). Confirm before launch: Civil Constable maintains a written information security program (WISP)

No system is perfectly secure. If a security breach affects your personal information, we will notify you and the appropriate authorities as required by G.L. c. 93H.

How long we keep it

We keep request records and documents for as long as needed to perform the service, maintain business and service records, and meet legal obligations. Uploaded documents for closed requests are deleted according to our retention schedule; a record that the service occurred (reference number, dates, status history and returns) may be kept longer. Confirm before launch: retention period for uploaded documents after a request closes (configured as RETENTION_DAYS) and for service records Unsubmitted drafts expire after 14 days. Portal sign-in links expire after 30 minutes.

Your choices

You can ask us to access, correct or delete your personal information by emailing info@civilconstable.com. We may need to keep certain records where the law requires it or where they document service that was performed. We will verify your identity before acting on a request.

Children

This site is intended for adults. We don’t knowingly collect information from children except as it appears in legal documents submitted for service.

Changes

We will post changes on this page with a new effective date. The version you accepted is recorded with each request.