From intake to return
How Our Process Works
A controlled intake process: the right service starts with the right information, and nothing is assumed before review.
- Step 1
Submit securely
Choose the form for your document. Provide the documents, service address, deadline, court information and instructions. You can save a long request and finish later. You receive a reference number on screen and by email, and we receive our own notification.
- Step 2
Eligibility review
We review the document category, geography, dates, apparent authority, recipient information and operational risks. If something is missing — a page, an exhibit, an order, fee instructions — we ask through your portal.
- Step 3
Scope and quote
If the assignment can be accepted, you receive the proposed scope, price and timing assumptions. Statutory fee components are identified separately. You review and sign the service authorization electronically in your portal.
- Step 4
Acceptance
Work begins only after we confirm acceptance and any required payment or authorization is received. Your status changes to Accepted, then Scheduled.
- Step 5
Attempts and updates
The server follows the accepted attempt plan and records relevant activity. Status information goes to the authorized requester through the agreed method. An attempt is never reported as completed service.
- Step 6
Return or completion record
The authorized requester receives the applicable return, affidavit or completion record through the agreed delivery method — the secure portal, first-class mail, or both.
Status labels
What each status means
Only Civil Constable staff change a status. You’re emailed when something meaningful changes.
| Status | Meaning |
|---|---|
| Submitted | We received your request. It has not been reviewed or accepted yet. |
| Under Review | We are reviewing the documents, location, deadline and applicable authority. |
| Additional Information Requested | We need more information or documents before we can continue the review. |
| Quote Sent | A written scope and quote is ready for you to review. |
| Work can begin after the required authorization, signature, payment or court order is received. | |
| Accepted | CIVIL CONSTABLE has accepted the assignment on the agreed terms. |
| Scheduled | Service attempts are scheduled under the accepted plan. |
| Service Attempted | At least one attempt has been made. An attempt does not mean service is complete. |
| Completed | The accepted work is complete. The applicable completion record is provided as agreed. |
| Closed | This request is closed. |
| Declined | CIVIL CONSTABLE is unable to accept this assignment. See the message for details. |
Ready to send the assignment?
Have the documents, complete service address, deadline, court information and special instructions ready. We review every request before confirming whether it can be accepted.